As collecting pets has not been classed as essential travel, we are here to assist you, whilst ensuring that our staff, our customers and the public are kept as safe as possible ue to COVID 19.
The below measures are to minimise the risks of cross contamination of Coronavirus and to ensure safety of our staff and customers.
As with all who have staff working from home, we are the same
For information on the latest Government announcement, and how it may affect you, please visit https://www.gov.uk/coronavirus
Only one household pet/s in a vehicle at a time. No multi household transport is being conducted. This is to reduce the risks of cross contamination of Coronavirus to each household and protect our staff and customers. This also aids with unvaccinated pets, those unsure of vaccination status or those who haven't received vaccination boosters.
Please follow our handlers instructions.
Our handlers are extremely use to this process and have been following it since the first day of lockdown in 2020.
We thank you for your understanding, patience and cooperation during this extremely challenging and unprecedented time within our great country.
of the team will contact you.
Contributing To the Community & COVID 19 Fight - PLEASE BE KIND!
We are unlike the majority of pet transporters as we believe in our staff assisting the community and giving back to communities. We also believe in protecting our customers, the public and pets, hence why we have many measures in place. we don't believe in putting profits above all else! Ask other pet transport businesses that are providing you with a quote if they have staff doing any of the below, they will say no!
Inline with company policy, we don't provide exact timings ie 1pm, for collection and deliveries. Routine collections happen during office hours which are 9am to 5pm. Outside of office hours is for emergencies only.
Due to route planning, which is completed so that as many customers can receive our service as possible, due to high levels of demand, we ask you to be flexible with your dates and times and to be open to possibilities that your requested date may not be available.
Once you have completed the booking process, your transport will be route planned and you will be informed of all information relating to your transport, including a time slot for collection and delivery, as well as the time that your tracking link will start. Due to high workloads, we are unable to provide any estimates until you have booked. This is due to having to manage staff time as effectively as possible so that all customers can receive requirements for their booked transports.
Transporters Licences Explained
Conditional or unconditional License
Licenses that are unconditional have no restrictions imposed.
A conditional license prevents the transporter from doing certain things. Conditions can be a variety of issues but an example is not being allowed to transport pets on RoRo vessels (ferries and Eurotunnel).
We recommend always contacting APHA, who issue transporters licenses and ask them if there are any condition imposed on the transporter. You will need to provide the APHA (Animal & Plant Health Agency) with information about the transporter such as their name, business name, address, contact details. If your transporter won't provide you with any of this information then proceed with caution.
Type 1 licence
The vehicle hasn't been inspected or approved to transport animals. These licences can only transport animals for up to 8 hour and transport that involves ferries (RoRo vessels) isn't allowed.
Type 2 Licence
The vehicle has under gone an inspection and can be used for all journeys including journeys over 12 hours.
A vehicle body approval certificate will accompany the vehicle.
Not all approved vehicles can transport animals on ferries (RoRo vessels). Please ensure there is a 'Yes' answer next to RoRo vessel securing points. If there is a no then insurances for your pet will not be valid due to the vehicle not allowed to transport animals when ferries are involved. Your pet could also be seized by authorities at either side. EVEN IF THERE IS A YES THERE MAY BE CONDITIONS ON THE LICENSE THAT PREVENTS A TRANSPORTER USING A ROUTE THAT INVOLVES THE TRANSPORT OF PETS ON FERRIES.
Always ensure that you have viewed a copy of the Authorised Animal Transporters Licence as well as insurances. If the transport involves a ferry or outside of the UK such as Europe or Southern Ireland, we recommend that you also ask to view the vehicle approval certificate.
You can check a Transporters Authorisation License by contacting the Animal & Plant Health Agency (APHA) on 0300 020 0301
You will need to provide the transporters name/business name, address, telephone number, email address in order for APHA to ensure they provide you with information for the correct transporter. They are unable to provide you with personal information but can inform you if they hold a licence, f it is a Type 1 or Type 2 and if there are any restrictions imposed on the license.
If your transporter does not provide you with their name/business name, address, telephone number and email then this is a concern as you are entitled to information that enables you to validate their Transporters License.
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NFP Pet Transport International
* All quotes, surcharges and charges are exclusive of VAT which is applicable at 20%.
+ All incoming and outgoing calls are recorded for quality, training and monitoring purposes. Recordings may be shared if deemed necessary.
* Office is closed Bank Holidays.
* Out of hours and other charges applicable.
* Emails will be replied to within 5 working days of receipt. Emails are replied to in order of priority.
VAT No. 355 945 365
EORI No. GB355945365000
XI EORI No. XI355945365000
0113 873 0363 0800 009 6659
NFP Pet Transport International is part of NFP Transport International Ltd group of businesses.
COPYRIGHT © 2017 NFP TRANSPORT INTERNATIONAL LTD- ALL RIGHTS RESERVED FOR THIS WEBSITE, ITS CONTENTS, WEBSITE NAME AND BUSINESS NAME
Our website contains Information for transport during COVID 19, how we are ensuring everyones safety, pictures of pets in transport and some of our vehicles can be found on various pages on this website.
We offer far more than most transporters do, and your pet is always our priority. UNLIKE OTHERS WE PUT PETS ABOVE PROFIT!
Answers to most questions can be found on this website.
You can request a quote on this website also, 24 hours a day at your convenience.