As collecting pets has not been classed as essential travel, we are here to assist you.
The below measures are to minimise the risks of cross contamination of Coronavirus and to ensure safety of our staff and customers.
As with all who have staff working from home, we are the same
For information on the latest Government announcement, and how it may affect you, please visit https://www.gov.uk/coronavirus
Only one household pet/s in a vehicle at a time. No multi household transport is being conducted. This is to reduce the risks of cross contamination of Coronavirus to each household and protect our staff and customers. This also aids with unvaccinated pets, those unsure of vaccination status or those who haven't received vaccination boosters.
Please follow our handlers instructions.
Our handlers are extremely use to this process and have been following it since the first day of lockdown.
Before leaving delivery points the pet pod will be disinfected using Parvovirucide, which is the only product DEFRA approved, and used bedding removed.
We thank you for your understanding, patience and cooperation during this extremely challenging and unprecedented time within our great country.
of the team will contact you.
Transporters Licences Explained
Conditional or unconditional License
Licenses that are unconditional have no restrictions imposed.
A conditional license prevents the transporter from doing certain things. Conditions can be a variety of issues but an example is not being allowed to transport pets on RoRo vessels (ferries and Eurotunnel).
We recommend always contacting APHA, who issue transporters licenses and ask them if there are any condition imposed on the transporter. You will need to provide the APHA (Animal & Plant Health Agency) with information about the transporter such as their name, business name, address, contact details. If your transporter won't provide you with any of this information then proceed with caution.
Type 1 licence
The vehicle hasn't been inspected or approved to transport animals. These licences can only transport animals for up to 8 hour and transport that involves ferries (RoRo vessels) isn't allowed.
Type 2 Licence
The vehicle has under gone an inspection and can be used for all journeys including journeys over 12 hours.
A vehicle body approval certificate will accompany the vehicle.
Not all approved vehicles can transport animals on ferries (RoRo vessels). Please ensure there is a 'Yes' answer next to RoRo vessel securing points. If there is a no then insurances for your pet will not be valid due to the vehicle not allowed to transport animals when ferries are involved. Your pet could also be seized by authorities at either side. EVEN IF THERE IS A YES THERE MAY BE CONDITIONS ON THE LICENSE THAT PREVENTS A TRANSPORTER USING A ROUTE THAT INVOLVES THE TRANSPORT OF PETS ON FERRIES.
Always ensure that you have viewed a copy of the Authorised Animal Transporters Licence as well as insurances. If the transport involves a ferry or outside of the UK such as Europe or Southern Ireland, we recommend that you also ask to view the vehicle approval certificate.
You can check a Transporters Authorisation License by contacting the Animal & Plant Health Agency (APHA) on 0300 020 0301
You will need to provide the transporters name/business name, address, telephone number, email address in order for APHA to ensure they provide you with information for the correct transporter. They are unable to provide you with personal information but can inform you if they hold a licence, f it is a Type 1 or Type 2 and if there are any restrictions imposed on the license.
If your transporter does not provide you with their name/business name, address, telephone number and email then this is a concern as you are entitled to information that enables you to validate their Transporters License.
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NFP Pet Transport International
Out of hours staff can only deal with emergencies.
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* Office is closed Bank Holidays.
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