NHS Badge

We want to maintain our record of 100% negative for COVID 19 and continue to ensure the safety of our staff and all we visit.  

 As with many others, some of our staff are working from home! 

• Background noise - Children, dogs barking and other noise. All possible is done to reduce this, unfortunately all noise can't be prevented.
• Telephone calls - Can't be transferred. Your details will be taken and sent to the relevant department who will contact you via email. We don't provide quotes over the phone.
• Restricted Outgoing telephone calls -  due to staff working from home and extra demand for our service, causing higher workload for our staff, outgoing calls are restricted in order to remove pressure from staff so they can focus on ensuring high standards for pets and to meet all customer needs. Please contact us via email.
• Pets wiped - When collected and delivering. This is to remove any droplets that may be on your pet. Wipes are pet friendly and wipes away any droplets of sputum etc, how COVID 19 is spread.
• Tracking link - Monitor the tracking link and be prepared for our handler to arrive. Keep your collection/delivery point updated on our handlers location to them.
• Self isolating - shielding or high risk, please inform us.
• Symptoms of COVID 19 - or tests positive for COVID 19 inform us immediately. 
• Property - Handlers can only accept items that have been listed on the booking form and been approved.
• 
  

For information on the latest Government announcement, and how it may affect you, please visit https://www.gov.uk/coronavirus 

  We thank you for your understanding, patience and cooperation during this extremely challenging and unprecedented time within our great country.  of the team will contact you.    

Collection Process 

1. Wear a mask - Ensure that you, and anyone with you, are wearing a mask, covering your mouth and nose.
2. Paperwork  - Place this with the crate.
3. Keep distance from our handlers when you can.
4. Complete the form we sent you via text.
5. Handler will approach - Reassure your pet before wiping the pet and placing into our pet carrier or vehicle. Completed in a controlled and experienced manner and we have experienced no problems despite thousands of pets..
6. Opportunity to view - Once loaded this will be offered. The pet area will be explained to you. The pet is our handlers priority and will be settled before handlers offer you to view. 

Delivery Process

1. Wear a mask - Please ensure that you, and anyone with you, wear a mask, covering your mouth and nose.
2. Keep distance from our handlers when you can.
3. Complete the form that we send via text.
4. Property first - Any items at the allocated delivery space first.
5. Unload your pet from our vehicle and wipe the pet. Our handler will inform you how your pet has travelled.
6. Disinfecting - Before leaving the pet pod will be disinfected using Parvovirucide, and used bedding removed. 

 Inline with company policy, we don't provide exact timings ie 1pm, for collection and deliveries. Routine collections happen during office hours which are 9am to 5pm.  

Outside of office hours is for emergencies only.

Due to route planning, which is completed so that as many customers can receive our service as possible, due to high levels of demand, we ask you to be flexible with your dates and times and to be open to possibilities that your requested date may not be available.

Once you have completed the booking process, your transport will be route planned and you will be informed of all information relating to your transport, including a time slot for collection and delivery. 

Due to high workloads, we are unable to provide any estimates until you have booked. This is due to having to manage staff time as effectively as possible so that all customers can receive requirements for their booked transports. 

 We are unlike the majority of pet transporters as we believe in our staff assisting and giving back to communities. 

We believe in protecting our customers, the public and pets, hence why we have many measures in place. we don't believe in putting profits above all else! Ask other pet transport businesses that are providing you with a quote if they have staff doing any of the below, they will say no!

We are proud of our staff. As well as working within the transport industry, keyworkers, many of our staff also assist their communities, we support them in doing so.

Roles range from NHS responders, emergency services, mental health, search and rescue and many others. Some staff are assisting with COVID 19 vaccinations, including administering.

Staff who volunteer their time for their communities are allowed paid time off in order to fulfil their roles. They are guaranteed the time off no matter the pressures on us.